Privacy Policy
NeX Automate (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal and business information.
This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About NeX Automate
Business Name: NeX Automate
Industry: Business Automation & Software Solutions for Accounting Firms
Location: Victoria, Australia
Email: admin@nexautomate.com.au
Website: https://www.nexautomate.com.au
2. Information We Collect
We may collect the following information
a) Personal Information
- Full name
- Email address
- Phone number
- Job title
- Business or firm name
b) Business & Operational Information
- Accounting firm details
- Process workflows required for automation
- System configuration details
- Bot usage data and runtime metrics
Important: We only access client systems (ATO, ASIC, accounting software, cloud platforms) where explicit authorisation has been provided.
c) Technical Information
- IP address
- Browser and device information
- Website usage data
- Cookies and analytics data
3. How We Collect Information
We may collect the following information
- Visit our website
- Submit enquiries or contact forms
- Book a demo or discovery call
- Engage our automation services
- Communicate with us via email or messaging platforms
4. How We Use Your Information
We use collected information to:
- Deliver and support automation solutions
Configure and run bots accurately - Improve system performance and service delivery
- Communicate service updates or operational notices
- Send educational or marketing content (where consented)
- Meet legal and compliance obligations
5. Disclosure of Information
We do not sell or trade personal information.
Information may be disclosed only to:
- Authorised NeX Automate team members
- Trusted third-party providers (hosting,CRM, analytics, automation tools)
- Regulatory authorities where legally required
All third-party providers are bound by confidentiality and data protection obligations.
6. Data Security & Retention
We take reasonable technical and organisational steps to protect information from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
Security measures include:
- Secure servers
- Access-restricted systems
- Controlled automation permissions
Data is retained only for as long as required to deliver services or meet legal obligations, after which it is securely deleted or anonymised.
7. Overseas Data Storage
Some systems or service providers may store data outside Australia. Where applicable, NeX Automate ensures reasonable safeguards are in place to comply with Australian privacy standards.
8. Cookies & Analytics
Our website uses cookies to:
- Improve user experience
- Analyse website traffic
- Optimise performance
You may disable cookies through your browser settings.
9. Access & Correction
You may request access to, or correction of, your personal information by contacting us at admin@nexautomate.com.au.
10. Privacy Complaints
If you believe your privacy has been breached, contact us with details of your concern.
We will investigate and respond within a reasonable timeframe. If unresolved, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).
11. Changes to Privacy Policy
This policy may be updated periodically.
Any changes will be published on this page with a revised date.
12. Acceptance of Terms
By accessing or using NeX Automate’s website or services, you agree to be bound by these Terms of Service.
If you do not agree, you must not use our services.
13. Services
NeX Automate provides:
- Automation bots for accounting processes
- Custom automation development
- Bot-for-hire services charged based on runtime usage
Service scope, pricing, and runtime terms are agreed separately in writing or via proposal.
14. Client Responsibilities
Clients agree to:
- Provide accurate and complete information
- Grant system access only where authorised
- Ensure compliance with internal firm policies and legal obligations
- Maintain responsibility for final review of outputs produced by automation
15. Limitation of Liability
To the maximum extent permitted by law:
- NeX Automate is not liable for indirect, incidental, or consequential losses
- We do not guarantee outcomes dependent on third-party systems (ATO, ASIC, software providers)
- Automation outputs must be reviewed by qualified professionals before submission or reliance
16. Intellectual Property
All automation frameworks, workflows, bots, and materials developed by NeX Automate remain our intellectual property unless otherwise agreed in writing.
Clients receive a limited, non-transferable licence to use deployed automations within their firm.
17. Confidentiality
Both parties agree to maintain confidentiality of:
- Business processes
- Client data
- Commercial terms
- Technical documentation
18. Suspension or Termination
We may suspend or terminate access where:
- There is misuse of services
- There is unauthorised system access
- Payment obligations are not met
- Legal or compliance risks arise
19. Governing Law
These Terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws.
